{"id":53,"date":"2026-08-14T22:20:01","date_gmt":"2026-08-14T21:20:01","guid":{"rendered":"http:\/\/localhost:8090\/politique-de-retour-et-remboursement\/"},"modified":"2026-08-14T22:20:01","modified_gmt":"2026-08-14T21:20:01","slug":"politique-de-retour-et-remboursement","status":"publish","type":"page","link":"https:\/\/pifs.com.tn\/politique-de-retour-et-remboursement\/","title":{"rendered":"Politique de retour et remboursement"},"content":{"rendered":"<h2>D\u00e9lai de r\u00e9tractation<\/h2>\n<p>Vous disposez d&#8217;un d\u00e9lai de <mark>[\u00c0 COMPL\u00c9TER : d\u00e9lai exact retenu par PIFS, ex. 7 jours ouvr\u00e9s]<\/mark> \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de retour, sans avoir \u00e0 justifier de motif.<\/p>\n<h2>Conditions de retour<\/h2>\n<p>Pour \u00eatre accept\u00e9, le produit retourn\u00e9 doit \u00eatre :<\/p>\n<ul>\n<li>Non utilis\u00e9 et dans son \u00e9tat d&#8217;origine<\/li>\n<li>Dans son emballage d&#8217;origine, complet (accessoires, notices, garanties)<\/li>\n<li>Accompagn\u00e9 de la preuve d&#8217;achat (num\u00e9ro de commande)<\/li>\n<\/ul>\n<h2>Produits exclus du droit de retour<\/h2>\n<p>Certains produits ne peuvent \u00eatre retourn\u00e9s une fois ouverts ou install\u00e9s pour des raisons d&#8217;hygi\u00e8ne, de s\u00e9curit\u00e9 ou de licence logicielle : <mark>[\u00c0 COMPL\u00c9TER : liste pr\u00e9cise des exclusions retenues par PIFS, ex. consommables d&#8217;impression ouverts, logiciels\/licences activ\u00e9s]<\/mark>.<\/p>\n<h2>Proc\u00e9dure de retour<\/h2>\n<p>Pour initier un retour, contactez-nous via le formulaire \u00ab Question sur une commande boutique \u00bb disponible sur la <a href=\"\/contact\/#commande\">page Contact<\/a>, en indiquant votre num\u00e9ro de commande et le motif du retour. Nous vous communiquerons la marche \u00e0 suivre.<\/p>\n<h2>Remboursement<\/h2>\n<p>Apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9, le remboursement est effectu\u00e9 <mark>[\u00c0 COMPL\u00c9TER : d\u00e9lai de remboursement et moyen utilis\u00e9 \u2014 carte bancaire d&#8217;origine, virement, avoir]<\/mark>.<\/p>\n<h2>Produits d\u00e9fectueux<\/h2>\n<p>En cas de produit d\u00e9fectueux ou non conforme \u00e0 la commande, contactez-nous dans les plus brefs d\u00e9lais via le formulaire de contact : le produit sera repris, \u00e9chang\u00e9 ou rembours\u00e9 selon les conditions l\u00e9gales applicables en Tunisie.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9lai de r\u00e9tractation Vous disposez d&#8217;un d\u00e9lai de [\u00c0 COMPL\u00c9TER : d\u00e9lai exact retenu par PIFS, ex. 7 jours ouvr\u00e9s] [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-legal.php","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-53","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pifs.com.tn\/wp-json\/wp\/v2\/pages\/53","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pifs.com.tn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pifs.com.tn\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/pifs.com.tn\/wp-json\/wp\/v2\/comments?post=53"}],"version-history":[{"count":0,"href":"https:\/\/pifs.com.tn\/wp-json\/wp\/v2\/pages\/53\/revisions"}],"wp:attachment":[{"href":"https:\/\/pifs.com.tn\/wp-json\/wp\/v2\/media?parent=53"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}